The ANU also previously completed a privacy impact assessment for Proctorio that concluded that “no personal information is sent to or held in the system” and “no third parties will have access to or be provided with the personal information.”
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The company said its software “complies with the strictest data privacy regulations, including Australian, German and European regulations”. In April, Proctorio responded to privacy concerns, saying: “Unlike our competitors who collect biometric data, Proctorio never collects anything additional than what the institution has already collected from the student (via single sign-on).” Keystrokes, screenshots, audio and video can capture all kinds of private, and often unintended information about a student and perhaps even other members of their household.” “There should be a clear division between a student’s academic and private life.
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“Students should not be expected to install monitoring software on their own computers for the benefit of their university,” he said. Previously, Richard Prangell, a board member at Electronic Frontiers Australia, told Guardian Australia there were privacy concerns with Proctorio’s monitoring during exams. However, Hill said that the posting of support logs showed that “at every step of the way, students seem to be brushed aside and disrespected in the concerns that we have raised”. He later apologised for sharing the support logs, saying: “I removed the transcript, you don’t need to prove anything, apologies for posting it.” Olsen did not share any personal or identifying details of the student on Reddit, and did not share any exam information, or video or any information about the student obtained as they sat the exam. This data will be erased as soon as exams have been finalised.” The software uses an algorithm to detect movement or suspicious activity, and any data or footage can only be viewed by the university’s own “approved administrators and instructors”.Ī spokesman for the ANU said: “ only accessible to select ANU staff who have been trained in privacy and who are also subject to both the University’s privacy policies and Australian privacy legislation.
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Previously, Proctorio has told students that the footage, keystrokes and other data taken during exams can never be accessed by Proctorio staff. “I think it is very concerning and definitely a privacy issue,” she said. She said it was hypocritical of Proctorio to say they valued student’s privacy when the CEO of the company was posting student chat logs online. Grace Hill, an ANU student and a leader of the group No Proctorio at ANU, told Guardian Australia that Olsen’s posting of support logs was “really, freakishly disrespectful”.
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However, Ian Linkletter, an employee of the faculty of education at the University of British Columbia, said the posting of the student’s support logs was a “privacy invasion” and “ a contempt for students that I rarely, rarely see”. The student’s original post was later marked as “misleading” by a moderator. He also commented: “I was furious we would leave a student hanging before an exam, but my team quickly pointed me to the transcript and I just had to jump in.” The artfulhacker account has previously posted identifying itself as the CEO of Proctorio. Olsen then posted a partial transcript of that student’s conversation with the support person. “You even gave Roy a positive emoji after he helped you. don’t do it when the company clearly has an entire transcript of your conversation,” he wrote. Olsen – posting under the Reddit username artfulhacker – then responded with sections of that student’s chat log, saying they had “lied”. On Friday, an anonymous student at the University of British Columbia in Canada posted on Reddit that a Proctorio support person had gone “MIA ” after they messaged with a technical issue during an exam.